STORAGE LOCKER CHARGE IRREGULARITIES

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STORAGE LOCKER CHARGE IRREGULARITIES – REVIEW OF A TENANT’S ONLINE RENTAL ACCOUNT

Tenants should carefully review their online rental accounts with Akelius Canada Ltd. to check
for any irregularities in the charges related to their storage lockers. If they notice any unexpected
or unauthorized charges for the storage locker, they should take immediate action to resolve
the issue.

Tenants are advised to document all interactions with Akelius Canada Ltd. regarding these locker
charge irregularities. This can be done by sending emails or letters to the landlord, and keeping
copies for the tenant's records. Having a paper trail is crucial, as the Landlord and Tenant Board
requires written proof of all actions taken against a landlord.
Contact: toronto.servicecentre@akelius.ca

By closely monitoring their online rental accounts and promptly addressing any locker charge discrepancies, tenants can ensure they are not being improperly billed for their storage locker
usage.

 
EXAMPLE BILLING CHARGES JULY 1, 2020 TO MAY 1, 2023 – DISBURSEMENT OF MONTHLY
CHECK PAYMENT (LEGAL PAYMENT OF RENT $1,521.07)

7/1/2020 7/2020 C-667797 locker - Locker Revenue $1.00

7/1/2020 7/2020 C-667798 resrent - Residential Rent $1,520.07

7/2/2020 7/2020 R-696540 tenant chk# 192 - $1,521.07


BILLING CHARGES CHANGED JUNE 1, 2024, TO MAY 1, 2026
ADDING AN EXTRA CHARGE FOR LOCKER MAKING IT AN ILLEGAL CHARGE

6/1/2023 6/2023 C-1208758 locker - Locker Charge $1.03

6/1/2023 6/2023 C-1208759 resrent - Residential Rent $1,526.70

6/5/2023 6/2023 R-1220173 tenant chk# 297 - $1,526.70

IN THIS CASE, THIRTY-SIX MONTHS OF AN ILLEGAL CHARGE TO THE TENANT’S ACCOUNT. (LEGAL PAYMENT OF RENT $1,526.70 NOT $1,527.73)

AN ADDITIONAL CHARGE HAS BEEN RECORDED ON LONG-TERM ACCOUNTS.

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